Frequently Asked Questions
1. What is Shoplifts?
Shoplifts is an online fashion store offering a curated selection of new and vintage clothing. Our mission is to make high-quality, fashionable clothing accessible and affordable for everyone.
2. How can I place an order?
Just browse our website, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase. You will receive a confirmation email once the order is placed.
3. What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment options like PayPal. All transactions are processed through secure and encrypted channels.
4. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping times and costs vary depending on the destination. You can check shipping options and rates at checkout.
5. How much does shipping cost?
Shipping costs depend on your location and the size of the order. Detailed rates will be shown at checkout.
6. Can I track my order?
Absolutely. Once your order has been shipped, you will receive a tracking number via email, allowing you to follow its journey until delivery.
7. What is your return policy?
We want you to be completely satisfied with your purchase. You can return or exchange items within 14 days of receiving the order, provided they are in original condition. Please see our Return Policy page for detailed instructions.
8. How can I return an item?
To initiate a return, contact our customer service at shoplifts.store@gmail.com. Our team will guide you through the process and provide the return address. Please note that return shipping costs are the customer's responsibility unless the item is defective or incorrect.
9. How can I contact customer service?
Our customer service team is available to help you with any questions or issues. You can contact us by email at shoplifts.store@gmail.com or by phone at +39 3513468708.
10. Are your vintage products authentic?
Yes, our vintage items are handpicked for quality and authenticity. Each piece is chosen to ensure it meets our high standards of style and condition.
11. Is my personal data safe on your site?
Yes, we take data security very seriously. All transactions are processed securely, and your personal information is encrypted and protected according to the latest security standards.
12. Do you offer discounts or promotions?
Yes, we occasionally launch promotions and offer discounts. Subscribe to our newsletter to stay updated on the latest offers and exclusive promotions.
13. How can I stay updated on news and promotions?
You can subscribe to our newsletter or follow us on social media. This way, you'll be the first to know about new collections, sales, and special promotions.
