Return Policy

We are delighted that you chose to shop with us online. If for any reason you are not completely satisfied with your purchase, you have the right to return the products according to the conditions outlined below.

1. Right of Withdrawal

In accordance with the provisions of the Italian Consumer Code (Legislative Decree 6 September 2005, no. 206) and the European Directive 2011/83/EU on Consumer Rights, as implemented by the Decree Legislative 21 February 2014, no. 21, you have the right to withdraw from the purchase contract and return the purchased products within 14 days from the date you received your order, without providing any reason.

2. How to Return an Item

To exercise your right of withdrawal, you must inform us of your decision to return the product by means of an explicit statement (e.g., via email or letter). You may use our Return Form (available in your account or upon request via email), but this is not mandatory. Once we receive your request, we will provide you with the return instructions.

The products must be returned unworn, intact, and with all original tags and packaging undamaged. We will not accept returns of items that show signs of use, stains, odors, or damage.

3. Pre-Return Instructions

  • Before accepting the parcel from the courier, please check for any visible damage to the package. If the package is damaged, please reject the delivery and inform us immediately. We will assist you in opening a claim with the courier.

  • When returning the item, please ensure that the product is securely packed in appropriate packaging to ensure it arrives at our warehouse in good condition. We cannot accept returns if the item is damaged due to improper packaging during the return shipment.

4. Return Shipping Costs

Return shipping costs are the responsibility of the consumer. We recommend using a tracked courier for the return shipment, as we are not responsible for any loss or damage to the product during the return transit.

5. Shipping Address for Returns

All returns should be sent to the following address:

Shoplifts
Salita Passiatore 115/C
98167 – Messina (ME)
Italy
Tel: +39 3513468708
Email: shoplifts.store@gmail.com

6. Refund

Once we have received the returned product and confirmed that it meets the conditions outlined above, we will process a refund for the product amount (excluding any initial shipping costs) within 7 days from the date we receive the return. The refund will be issued via bank transfer or to the original payment method used for the purchase. Shipping costs are not refundable.

7. Damaged or Worn Products

If the item returned to us is found to be damaged, worn, or does not meet the conditions mentioned above, we reserve the right not to accept the return. In this case, the product will be sent back to the customer at the customer’s expense, and the right of withdrawal will be cancelled.

8. Damaged Return Shipment

In the event that the return package is damaged upon arrival at our warehouse, we will contact the customer within the next day to allow them to file a claim with the courier company for any potential compensation, especially if the package was insured.

If a claim is possible, we will provide guidance on how to proceed. If the package is insured, the customer may be able to recover the value of the product from the courier. If no claim is filed or the package was shipped without insurance, Shoplifts is not responsible for any damage or loss of returned goods during return shipment.

If the product is damaged during return transit and no claim is made by the customer, the product will be returned to the customer with return shipping costs at the customer’s expense, and the request for a return will be cancelled.

9. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to the following items:

  • Products that have been sealed and opened for hygiene reasons (e.g., undergarments, socks).
  • Custom-made or personalized products.
  • Products that, by their nature, cannot be returned (e.g., underwear, socks, or customized items).

10. Applicable Law

This return policy is in compliance with the provisions of the Italian Consumer Code (Legislative Decree 6 September 2005, no. 206), as updated by Decree Legislative 21 February 2014, no. 21, and the European Directive 2011/83/EU on Consumer Rights.

11. How to Contact Us

If you have any questions regarding your right of withdrawal or would like to initiate a return, please contact us at: